Lately, my idle time has been spent between reading Jane Austen’s Pride and Prejudice and watching Season 7 of 24. Just two weeks and already adverse effects are manifesting.
Email exchanges:
Manager: Please send me our argument on her May CHIPs so that we can have it credited on the next pay-out.
Yona: Recent discovery of pertinent facts rendered my argument null. Cancellation of her May CHIPs pay-out shall remain as such and this shall be discussed with the agent.
Clap, clap, clap!
Here’s another one.
Client: Please provide action plan for: 1) Agent not clearing the previous caller's note screen and 2) Agent providing customer information instead of having the customer provide it.
Yona: The time that elapsed between the two calls was just 18 minutes. This and the fact that the agent has an exceptionally good recollection, especially when it comes to numbers, contributed to her successfully recalling to mind the customer's information. This is not to say that she followed protocols, though.
We are what we read and what we see.
Pictures courtesy of Google Images. Artwork by Yona.
Email exchanges:
Manager: Please send me our argument on her May CHIPs so that we can have it credited on the next pay-out.
Yona: Recent discovery of pertinent facts rendered my argument null. Cancellation of her May CHIPs pay-out shall remain as such and this shall be discussed with the agent.
Clap, clap, clap!
Here’s another one.
Client: Please provide action plan for: 1) Agent not clearing the previous caller's note screen and 2) Agent providing customer information instead of having the customer provide it.
Yona: The time that elapsed between the two calls was just 18 minutes. This and the fact that the agent has an exceptionally good recollection, especially when it comes to numbers, contributed to her successfully recalling to mind the customer's information. This is not to say that she followed protocols, though.
We are what we read and what we see.
Pictures courtesy of Google Images. Artwork by Yona.
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